Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.
Returns
- We offer a 30-day return policy from the date of delivery.
- To be eligible for a return, the item must be:
- In its original condition
- In the original packaging
- Accompanied by the receipt or proof of purchase
- Items that show signs of wear, damage, or alteration will not be accepted for return.
Non-Returnable Items
- Single items priced over USD 100 are non-refundable and non-returnable. This includes premium Rudraksha beads and high-value spiritual artifacts.
- Digital products, if any, are not eligible for return or refund.
- Customized or personalized items are also non-returnable.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
- We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us within 7 days of delivery.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about your order or need assistance with a return, please contact our support team at:
📧 divinemala2024@gmail.com
📞 +1-303-596-6670
©2025 All Rights Reserved. Divine Beads and Mala LLC, Broomfield, CO