Frequently Asked Questions (FAQ)

🕉️ About Our Products

Q: What are Rudraksha beads?
A: Rudraksha beads are sacred seeds traditionally used in Hinduism and Buddhism for prayer, meditation, and spiritual practices. They are believed to have healing and protective properties.

Q: Are your Rudraksha beads authentic?
A: Yes, all our Rudraksha beads are 100% authentic and ethically sourced. Most, if not all, Rudraksha in our store comes from the Arun Valley Region of Nepal. Each bead is carefully selected and, where applicable, certified for authenticity.

Q: What is a Mala and how is it used?
A: A Mala is a string of prayer beads used for counting mantras, breaths, or affirmations during meditation. Our Malas are handcrafted using Rudraksha, gemstones, or other spiritually significant materials.

Q: Do you sell books in physical or digital format?
A: We primarily offer physical books related to spirituality, philosophy, and self-development. Any digital offerings will be clearly marked.

---

📦 Ordering & Shipping

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping rates and delivery times vary depending on the destination.

Q: How long does it take to process and ship my order?
A: Orders are typically processed within 2–3 business days. Shipping times depend on your location and chosen shipping method.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.

---

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for items in their original condition and packaging. Please refer to our Return & Refund Policy for full details.

Q: Are all items eligible for a refund?
A: No. Single items priced over USD 100 are non-refundable. Please review product details carefully before purchasing.

Q: How do I initiate a return?
A: Contact our support team at support@divinemala.com with your order number and reason for return. We’ll guide you through the process.

---

🙏 Spiritual Guidance & Support

Q: Can you help me choose the right Rudraksha or Mala?
A: Absolutely! Reach out to us with your spiritual goals or concerns, and we’ll be happy to recommend the most suitable items.

Q: Do you offer consultations or spiritual guidance?
A: While we don’t offer formal consultations, we provide general guidance and educational content to support your spiritual journey.

---

📬 Contact & Support

Q: How can I contact customer service?
A: You can reach us via email at support@divinemala.com or through our Contact Us page.

Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9 AM – 6 PM (MST). We aim to respond to all inquiries within 24 hours.